Privacy Policy

Introduction

This Privacy Policy describes how Rani Infotech and its affiliates (collectively “Rani Infotech, we, our, us”) collect, use, share, protect, or otherwise process your information/personal data through our website https://raniinfotech.in/ (hereinafter referred to as “Platform”). Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India, and your personal data will primarily be stored and processed in India.

By visiting this Platform, providing your information, or availing of any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.

Collection of Information

We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship. Some of the information that we may collect includes but is not limited to personal data/information provided to us during sign-up/registration or usage of our Platform, such as:

• Name
• Date of Birth
• Address
• Telephone/Mobile Number
• Email ID
• Any proof of identity or address

Sensitive personal data may be collected with your consent, such as bank account information, credit or debit card details, or biometric data (such as facial features or physiological information) when necessary for certain features on the Platform, in accordance with applicable law(s). You always have the option to not provide this information by choosing not to use a particular service or feature on the Platform.

We may also track your behavior, preferences, and other information that you provide while using our Platform. This information is compiled and analyzed on an aggregated basis. Additionally, we will collect information related to your transactions on the Platform and such third-party business partner platforms.

If you receive an email or call from someone claiming to be Rani Infotech and requesting personal information such as debit/credit card PIN, net banking, or mobile banking passwords, please do not provide such information. If you have already revealed such details, report it immediately to the appropriate law enforcement agency.

Usage of Information

We use personal data to provide the services you request. To the extent that we use your personal data to market to you, we will provide the ability to opt-out of such uses. Other uses of your personal data include:

• Assisting sellers and business partners in handling and fulfilling orders
• Enhancing customer experience
• Resolving disputes and troubleshooting problems
• Informing you about offers, products, services, and updates
• Customizing your experience
• Detecting and protecting against fraud and other criminal activity
• Enforcing our terms and conditions
• Conducting marketing research, analysis, and surveys

Your access to certain products/services may be affected if you do not provide permission for certain data uses.

Sharing of Information

We may share your personal data within our group entities, corporate entities, and affiliates to provide you with access to services and products. These entities and affiliates may market to you unless you explicitly opt-out.

We may also disclose personal data to third parties, including sellers, business partners, logistics partners, and payment service providers, when necessary to provide you with our services. Additionally, we may disclose your personal data to government or law enforcement agencies if required by law or in good faith belief that such action is necessary.

Security Precautions

We adopt reasonable security practices and procedures to protect your personal data from unauthorized access, disclosure, loss, or misuse. However, the transmission of information over the internet is not completely secure, and we cannot guarantee the complete safety of your data. Users are responsible for safeguarding their login and password information.

Data Deletion and Retention

You may delete your account through your profile settings on the Platform. However, in the event of pending grievances, claims, shipments, or services, we may refuse or delay deletion. We retain your personal data for as long as necessary to fulfill the purposes for which it was collected or as required by law. Data may be retained in anonymized form for research and analytical purposes.

Your Rights

You have the right to access, rectify, and update your personal data directly through the Platform’s functionalities.

Consent

By using our Platform or providing your information, you consent to the collection, use, storage, and processing of your data in accordance with this Privacy Policy. If you withdraw your consent, we reserve the right to limit or deny services that require the use of such information.

Changes to this Privacy Policy

Please check this Privacy Policy periodically for updates. We may notify you about significant changes as required by law.

Grievance Officer

Grievance Officer:
Name: [Insert Name]
Designation: [Insert Designation]
Address: Tamluk, West Bengal, India

Contact us:
Phone: +91 70314 48345
Email: contact@raniinfotech.in
Time: Monday – Friday (9:00 AM – 6:00 PM)